Terms of Service
1. Introduction
Welcome to Station Service OM. By accessing or using our website, products, or services, you agree to comply with and be bound by the following terms and conditions. These terms apply to all visitors, users, and others who access or use our services.
2. OMCard Usage
Eligibility: The OMCard is available to individual and business customers who have registered for an account with us.
Card Use: The OMCard can be used to purchase fuel at any of our branches and authorized third-party locations. It also provides access to exclusive benefits such as instant notifications, automatic bonuses, and credit limit usage.
Card Security: You are responsible for keeping your OMCard safe. If your card is lost or stolen, notify us immediately to prevent unauthorized use.
Payment: Charges made using the OMCard will be billed to the account associated with the card. Payment terms and conditions apply as per the agreement signed during card issuance.
Termination: We reserve the right to suspend or terminate OMCard services if there is any breach of these terms.
3. General Terms
Service Availability: We strive to maintain the availability of our services but cannot guarantee uninterrupted access. Maintenance, updates, or technical issues may cause temporary disruptions.
Intellectual Property: All content, including logos, trademarks, and materials, on this site are owned by or licensed to Station Service OM and protected by intellectual property laws.
User Conduct: Users agree not to engage in any unlawful or prohibited activities, including but not limited to hacking, distributing viruses, or infringing on the rights of others.
4. Limitation of Liability
We are not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services, including but not limited to damages for loss of profits, data, or other intangibles.
5. Changes to Terms
We reserve the right to update or modify these terms at any time without prior notice. Continued use of our services after any changes indicates acceptance of the new terms.
Privacy Policy
1. Introduction
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including OMCard usage.
2. Information We Collect
Personal Information: When you register for an OMCard or other services, we may collect personal information such as your name, email address, phone number, and payment information.
Usage Data: We may collect information about how you interact with our website, including IP address, browser type, pages viewed, and the time spent on our site.
Cookies: Our site uses cookies to enhance your experience, track usage patterns, and provide personalized content.
3. Use of Information
To Provide Services: We use your information to process transactions, manage your OMCard account, and provide customer support.
To Improve Services: Information collected helps us understand user behavior, which enables us to improve our products and services.
Marketing: With your consent, we may use your contact information to send promotional materials, updates, and special offers.
4. Information Sharing
Third-Party Services: We may share your information with trusted third-party service providers to help us deliver services, such as payment processing and customer support.
Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities.
5. Security
We implement a variety of security measures to protect your personal information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee its absolute security.
6. WhatsApp Business Platform Compliance
If you use WhatsApp Business to communicate with us, your interactions are subject to WhatsApp's own privacy policy and terms of service. We will handle your data in compliance with WhatsApp's policies, ensuring your information is kept secure and used appropriately.
7. Your Rights
You have the right to access, correct, or delete your personal information. You may also withdraw consent for certain types of data processing by contacting us directly.
8. Changes to Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website.
Additional Policies
1. Refund Policy
OMCard Refunds: Refunds on OMCard balances will be processed according to our refund policy, subject to the terms agreed upon at the time of card issuance.
Service Refunds: Refunds for other services are handled on a case-by-case basis. Please contact customer support for assistance.
2. Data Retention Policy
We retain personal data only for as long as necessary to provide services or as required by law. Once data is no longer needed, it will be securely deleted.
3. Dispute Resolution
Any disputes arising from the use of our services or the interpretation of these terms will be resolved through negotiation, mediation, or, if necessary, arbitration.
Contact Us
If you have any questions or concerns about these terms or policies, please contact us at:
Email: info@stationom.com
Phone: +250 793 124 332
Address: Muhoza, Musanze, Rwanda.
These terms and policies are designed to protect both our company and our customers, ensuring a safe and trustworthy environment for all.